PRIVACY NOTICE
DHL GLOBAL FORWARDING
DHL Global Forwarding Management GmbH (hereinafter referred to as “DHL”) is pleased that you have visited our website or have interacted with our email communication and that you are interested in our company, products and services. Depending on the country in which products and services are offered, the respective local DHL may be responsible for providing them.
It is important to us to protect your personal data during handling throughout the entire business process. The information provided below is intended to give you an overview of how your data are processed.
It is important to us to protect your personal data during handling throughout the entire business process. The information provided below is intended to give you an overview of how your data are processed.
What is Personal Data?
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Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth.
Information which cannot be linked to your real identity - such as favorite website/landing pages or number of users of a site - is not considered personal data.
Information which cannot be linked to your real identity - such as favorite website/landing pages or number of users of a site - is not considered personal data.
Who is Responsible?
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This Privacy Notice applies for the data processing carried out by:
Controllers' names and contact details:
The controller for the website is:
DHL Global Forwarding Management GmbH
Johanniterstr. 1
53113 Bonn
Germany
Data Protection Officer of the above Controller; contact details:
Deutsche Post AG
Global Data Protection
53250 Bonn
If you have queries with regard to the processing of your personal data, please contact us via email.
Controllers' names and contact details:
The controller for the website is:
DHL Global Forwarding Management GmbH
Johanniterstr. 1
53113 Bonn
Germany
Data Protection Officer of the above Controller; contact details:
Deutsche Post AG
Global Data Protection
53250 Bonn
If you have queries with regard to the processing of your personal data, please contact us via email.
What Are the Purposes of and the Legal Basis for the Processing of Personal Data? / What Are the Controller's or Third Party's Legitimate Interests?
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Visiting our website
DHL is committed to preserving the privacy of users of our website. When you visit our website, the web servers temporarily store data for security reasons that may permit identification.
An online registration form takes place via the Internet. The following data may be collected: full name, job title, function, seniority level, work email, work location/address, work telephone, phone – extension, mobile phone number, shipment data and annual logistics spend.
Access reviews and controls, strong authentication and data backups are in place to ensure the functionality of the website and the security of our IT systems. These purposes are also covered by a legitimate interest in data processing. In particular, in order to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1)(f) of the European General Data Protection Regulation (GDPR).
The data is deleted as soon as they are no longer needed to achieve the purpose for which they were collected. Data retention periods have been identified, documented and followed.
Interacting With Our Email Communication
In the context of email communication, your personal data will be processed (i.e. full name, job title, function, seniority level, work email, work location/address, shipment data and annual logistics spend, interaction with our communications). This needs to be done in order to understand your needs and interests, respond to your requests, provide customer support, and personalize our communications with you about our services, including by sending announcements, newsletters, updates for our products and offers, security alerts, support and administrative messages, and to administer surveys.
Consent
An online registration form takes place via the Internet. The following data will typically be requested:
full name, job title, function, seniority level, work email, work location/address, work telephone, phone – extension, mobile phone number, shipment data and annual logistics spend.
The necessary information is marked as mandatory fields [*mandatory field]. The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1)(a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent.
Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e.g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) (b) and (c) European General Data Protection Regulation (GDPR) since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.
DHL is committed to preserving the privacy of users of our website. When you visit our website, the web servers temporarily store data for security reasons that may permit identification.
An online registration form takes place via the Internet. The following data may be collected: full name, job title, function, seniority level, work email, work location/address, work telephone, phone – extension, mobile phone number, shipment data and annual logistics spend.
Access reviews and controls, strong authentication and data backups are in place to ensure the functionality of the website and the security of our IT systems. These purposes are also covered by a legitimate interest in data processing. In particular, in order to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1)(f) of the European General Data Protection Regulation (GDPR).
The data is deleted as soon as they are no longer needed to achieve the purpose for which they were collected. Data retention periods have been identified, documented and followed.
Interacting With Our Email Communication
In the context of email communication, your personal data will be processed (i.e. full name, job title, function, seniority level, work email, work location/address, shipment data and annual logistics spend, interaction with our communications). This needs to be done in order to understand your needs and interests, respond to your requests, provide customer support, and personalize our communications with you about our services, including by sending announcements, newsletters, updates for our products and offers, security alerts, support and administrative messages, and to administer surveys.
Consent
An online registration form takes place via the Internet. The following data will typically be requested:
full name, job title, function, seniority level, work email, work location/address, work telephone, phone – extension, mobile phone number, shipment data and annual logistics spend.
The necessary information is marked as mandatory fields [*mandatory field]. The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1)(a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent.
Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e.g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) (b) and (c) European General Data Protection Regulation (GDPR) since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.
Processing For Advertising Purposes
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If you are an existing customer, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding our products and services where it is legally allowed.
Legal basis for the aforementioned processing is Art. 6 (1)(f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
In case you file an objection or unsubscribe from our newsletter services the respective data will be removed from the mailing list or blocked, respectively deleted and no longer be processed for such purposes.
Legal basis for the aforementioned processing is Art. 6 (1)(f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.
In case you file an objection or unsubscribe from our newsletter services the respective data will be removed from the mailing list or blocked, respectively deleted and no longer be processed for such purposes.
Conducting Our Customer Survey
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If you choose to conduct our voluntary feedback survey, your personal responses will be connected to your account, in order for us to improve our services to you. The results of the survey will be used to improve our services. All data will be handled in confidentiality.
The legal basis for this data processing is Art. 6(1)(a) of the European General Data Protection Regulation (GDPR), consent.
We will delete this data as soon as the purpose for the collection has ceased.
The legal basis for this data processing is Art. 6(1)(a) of the European General Data Protection Regulation (GDPR), consent.
We will delete this data as soon as the purpose for the collection has ceased.
Use of cookies
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"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our website/landing pages. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
For other cookies/technologies, such as analysis of cookies in this case, consent is also obtained in accordance with Article 6(1)(a) of the European General Data Protection Regulation (GDPR).
We are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.
Table of cookies and categories
We have provided details of all cookies used in the table below. All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category. The categories are as follows:
[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR).
[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website’s operator’s permission.
For other cookies/technologies, such as analysis of cookies in this case, consent is also obtained in accordance with Article 6(1)(a) of the European General Data Protection Regulation (GDPR).
We are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.
Table of cookies and categories
We have provided details of all cookies used in the table below. All cookies in this table have been categorized according to 4 numbered groups – the relevant category numbers are listed in column 1. Please note that cookies can belong to more than one category. The categories are as follows:
[1] Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR).
[2] Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
[3] Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
[4] Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website’s operator’s permission.
| Cookie | Name | Purpose | More Information |
|---|---|---|---|
| Strictly necessary | visitor_id<accountid> | The visitor cookie includes a unique visitor ID and the unique identifier for your business unit. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct business unit. The visitor value is the visitor_id in your business unit. This cookie is set for visitors by the Account Engagement tracking code. | Provided by Salesforce |
| Functionality | pi_opt_in<accountid> | If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor isn’t tracked. | Provided by Salesforce |
| Strictly necessary | visitor_id<accountid>-hash | The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor and access corresponding prospect information. | Provided by Salesforce |
| Performance | pardot | A session cookie named pardot is set in your browser while you’re logged in as a user or when a visitor accesses a form, landing page, or page with Account Engagement tracking code. The cookie denotes an active session and isn’t used for tracking. | Provided by Salesforce |
| Performance | visitor_id<accountid> | The visitor cookie includes a unique visitor ID and the unique identifier for your business unit. For example, the cookie name visitor_id12345 stores the visitor ID 1010101010. The account identifier, 12345, makes sure that the visitor is tracked on the correct business unit. The visitor value is the visitor_id in your business unit. This cookie is set for visitors by the Account Engagement tracking code. | Provided by Salesforce |
| Strictly necessary | OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users' browser when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Provided by OneTrust |
| Strictly necessary | OptanonAlertBoxClosed | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and, in some cases, only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one-year lifespan and contains no personal information. | Provided by OneTrust |
Will My Data Be Passed on To Third Parties?
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Your data is only transferred outside the European Economic Area (EEA) to other DHL legal entities, third party business partners or public authorities when permitted by applicable data protection laws. In such cases, DHL will make sure that appropriate safeguards are foreseen to ensure the transfer of your data (e.g. binding corporate rules, standard contractual clauses).
Transfer To Third Countries
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DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 of the European General Data Protection Regulation (GDPR). DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 of the European General Data Protection Regulation (GDPR). DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
What Are My Data Subject's Rights?
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Apart from the right to obtain you have the following rights:
You can request information as to what personal data is stored
You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please visit the European Commission's website.
You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please visit the European Commission's website.
Right To Object
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The right to object applies for all processing of personal data which is based on Art. 6 (1)(f) of the European General Data Protection Regulation (GDPR).
To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".
To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".
About Data Security
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DHL takes the necessary technical and organizational security measures to protect customer personal data from being lost or misused. For instance, data is saved in a secure operating environment which is not accessible to the public. In certain cases, data is encrypted using Secure Socket Layer technology (SSL) during transmission. To make sure personal data is secure, we communicate our privacy and security guidelines to DHL employees and ensure that appropriate safeguards are enforced.
Changes to Privacy Notice
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DHL keeps this Privacy Notice under regular review. DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes.
This notice was last updated on July 10th, 2023.
This notice was last updated on July 10th, 2023.
DHL Group Data Privacy Policy
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The "DHL Group Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection.
If you are interested in learning more about the "DHL Group Data Privacy Policy", you can download it as PDF.
If you are interested in learning more about the "DHL Group Data Privacy Policy", you can download it as PDF.
© 2023 DHL Global Forwarding Management GmbH. All rights reserved.