What Are the Purposes of and the Legal Basis for the Processing of Personal Data? / What Are the Controller's or Third Party's Legitimate Interests?
Visiting our website
DHL is committed to preserving the privacy of users of our website. When you visit our website, the web servers temporarily store data for security reasons that may permit identification.
An online registration form takes place via the Internet. The following data may be collected: full name, job title, function, seniority level, work email, work location/address, work telephone, phone – extension, mobile phone number, shipment data and annual logistics spend.
Access reviews and controls, strong authentication and data backups are in place to ensure the functionality of the website and the security of our IT systems. These purposes are also covered by a legitimate interest in data processing. In particular, in order to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1)(f) of the European General Data Protection Regulation (GDPR).
The data is deleted as soon as they are no longer needed to achieve the purpose for which they were collected. Data retention periods have been identified, documented and followed.
Interacting With Our Email Communication
In the context of email communication, your personal data will be processed (i.e. full name, job title, function, seniority level, work email, work location/address, shipment data and annual logistics spend, interaction with our communications). This needs to be done in order to understand your needs and interests, respond to your requests, provide customer support, and personalize our communications with you about our services, including by sending announcements, newsletters, updates for our products and offers, security alerts, support and administrative messages, and to administer surveys.
An online registration form takes place via the Internet. The following data will typically be requested:
full name, job title, function, seniority level, work email, work location/address, work telephone, phone – extension, mobile phone number, shipment data and annual logistics spend.
The necessary information is marked as mandatory fields [*mandatory field]. The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1)(a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent.
Performance of a contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e.g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) (b) and (c) European General Data Protection Regulation (GDPR) since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.